IT Workbench Technician

Company: Barcom Technology Solutions
Location: Harlingen
Posted on: November 27, 2022

Job Description:

GENERAL SUMMARY:The Bench Technician is responsible for troubleshooting and solving operational and hardware problems related to computers of all kind.Essential Duties and Responsibilities: Repairs computers with damage or dysfunctions Installs or downloads computer applications pending customer needs Ensures that Barcom Complete Care applications are installed, configured, and updated Assemble computer parts Checks and ensures the capacity of the computer Communicates with clients about the computer condition Diagnoses and troubleshoots hardware and software failures Update internal documentation records, logs and tracking information Administer vendor claims against vendor warranties and manage to resolution Perform repetitive bench operations involving computer assembly and basic computer operation Participate in special projects as well as other tasks or duties as assigned Participate in taking help desk tickets as neededAdditional Duties and Responsibilities: Improve customer service, perception, and satisfaction Ability to work in a team and communicate effectively Work through a daily schedule in ConnectWise that has been established through the dispatch process Understand processes in ConnectWise by completing assigned training materials on ConnectWise University Enter all work as service tickets into ConnectWise Hardware recycling: document, destroy hard drives, dispose at recycle center Work closely with procurement on the following: inventory receiving, tagging, organizing and distribution Office supply upkeep Vehicle maintenanceKnowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Interpersonal skills: such as telephony skills, communication skills, active listening and customer care Diagnosis skills of technical issues Ability to multi task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment Valid Driver's LicenseAdditional Requirements:Associates Degree in an IT related field of study and minimum 1 year IT work experience OrA minimum 2 year professional IT work experienceJob Type: Full-timePay: From $17.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shiftWork Location: One location

Keywords: Barcom Technology Solutions, Harlingen , IT Workbench Technician, Engineering , Harlingen, Texas