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Advanced Medical Support Assistant

Company: Veterans Affairs, Veterans Health Administration
Location: Harlingen
Posted on: August 2, 2022

Job Description:

Summary The Medical Support Assistant (Advanced) (AMSA) position impacts the administrative aspect of patient care, including: access, scheduling/ coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service. This position is located at the Harlingen Care VA Clinic in Harlingen, Texas within the Health Administration Service (HAS). Responsibilities Duties include but are not limited to the following: Performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients. Maintains appointment schedules for Community care. Communicates with Community Care providers to ensure they accept VA patients and payments. Prepares any required pre-appointment documents. Coordinates internal and external care between customers and providers. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification. Collects, scans, and updates health insurance information. Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information. Consistently communicates and treats customers in a courteous, tactful, and respectful manner. Handles conflict and problems in dealing with the customer constructively and appropriately. Able to effectively communicate proactively, under stressful situations. Assesses data reflective of the patients status and interprets the information needed to identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the services' policies and procedures. Protects data from unauthorized release or from loss, alteration, or unauthorized deletion. Demonstrates infection control practice for disease prevention. Follows applicable regulations and instructions regarding access to computerized files. Work Schedule: Monday-Friday 8:00 a.m. to 4:30 p.m. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education One year above high school; OR Experience/Education Combination Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. Supervisory Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Physical Requirements. See VA Directive and Handbook 5019 This position is being announced above the full performance level of the MSA series. Therefore, in addition to the basic requirement above; candidate must also meet the grade requirement and KSAs described below. Preferred Experience: 1 year experience working in a clinical environment coordinating clinic schedules for providers 1 year experience scheduling patients in a medical appointment software in an interdisciplinary coordinated care delivery model. 1 year experience managing patient communications in an interdisciplinary coordinated care delivery model (e.g. telephone and/or e-mail) 1 year experience with documenting appropriate information into an electronic medical record. 1 year of administrative/office customer service skills in de-escalation, problem solving, decision making, and tactful communication skills orally and in writing. Grade Determinations:GS-6 Specialized Experience: Applicants must have one year of experience equivalent to the next lower grade level (GS-5). Specialized Experience includes but is not limited to the ability to demonstrate: Operating computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records scheduling systems and/or reports; Scheduling appointments, including interpreting and verifying provider orders in accordance with scheduling guidelines; Basic understanding of medical terminology; Communicating effectively and professionally with employees at varying grade levels; Identifying customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. In addition the Experience Requirements listed above, Candidates must demonstrate the following Knowledge, Skills and Abilities listed below: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, insuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians References: VA Handbook 5005/53 Part II Appendix G45 Medical Support Assistant Qualification Standard dated June 7, 2012. The actual grade at which an applicant may be selected for this vacancy is a GS-6. Physical Requirements: Advanced Medical Support Assistant The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Keywords: Veterans Affairs, Veterans Health Administration, Harlingen , Advanced Medical Support Assistant, Healthcare , Harlingen, Texas

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