Asst Team Leader Service
Company: Big Lots
Posted on: December 4, 2019
Education - High School Diploma or GED Skills - Heavy Lifting -
Communication Skills - Retail Management - Merchandising
Description Primarily responsible for all customer service,
cashiering, and recovery-related functions and is accountable for
customer service and operational standards within the store. Leads,
directs, and actively participates in all customer-facing and
service aspects of the store, including the support of front-end
operations, and is responsible for the customer service and
associate recognition programs. Responsible for associate staffing,
training and development. When serving as the Manager on Duty,
leads and provides direction to store associates performing all
cashiering, customer service, recovery, and furniture-related
activities on the sales floor. Works collaboratively with store
leadership to drive overall store performance. 1.Leads and directs
all activities related to cashiering, front-end and recovery
functions according to operational and merchandising standards.
2.Leads and supervises the service team. 3.Responsible for all
activities related to the achievement of customer service
standards, training and the day-to-day operational tasks and
operational standards, including recovery and merchandising
preparation. 4.Drives staffing efforts in the store, including
interviewing, selection, hiring and training of associates in
collaboration with the other members of the store's leadership
team. May complete performance evaluations as directed.
5.Administers appropriate disciplinary action to associates,
including recommendations for termination, in partnership with the
store leadership and in accordance with company guidelines.
6.Responsible for the supervision, maintenance, and compliance of
all customer service and associate recognition programs. Completes
training and follow up as needed. 7.Assists with store scheduling
and payroll processes on a daily and weekly basis. 8.Establishes
plans to accomplish store initiatives and achieve defined goals.
9.Utilizes company tools, reports, and feedback to effectively
analyze trends and refine plans. 10.Responsible for the
maintenance, supervision, and compliance of the Hazardous Waste
program. 11.Serves in Manager on Duty role as needed including
opening and closing the store. When serving in this role, provides
leadership and direction to floor associates and ensures that
store, merchandising, and customer service standards are
continuously met, including merchandise presentation, signage,
recovery, and cleanliness. Drives the customer experience and
ensures resolution of customer issues. Qualifications 1.High School
Diploma, GED, or equivalent work experience required. Must be 18
years of age. 2.Minimum three years retail management experience
preferred. 3.Strong organizational, communication, leadership,
presentation, and interpersonal skills required. 4.Strong
decision-making and problem resolution skills required. 5.Ability
to lift, carry, push, and pull a minimum of 50 pounds required.
Ability to unload freight, to move product on and off store
shelves, to walk, stand, bend, stoop, or kneel for long periods of
time, and to move freely throughout store on a continual basis
required. 6.Availability to work a variable schedule of at least 40
to 45 hours per week, including nights, weekends, and holidays
required. 7.Ability to travel between stores with some overnight
stays required. 8.Demonstrated visual merchandising skills
required. 9.Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws.
Keywords: Big Lots, Harlingen , Asst Team Leader Service, Hospitality & Tourism , Harlingen, Texas
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