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Spectrum Manager - Training Delivery (Bilingual-Spanish)

Company: Spectrum
Location: Harlingen
Posted on: March 8, 2020

Job Description:

JOB SUMMARY
The Spectrum Manager of Training Delivery is responsible for managing the consistent implementation and delivery of training and performance improvements. Work to assess and execute strategies relating to trends, opportunities and training needs. Measure and evaluate the effectiveness of training programs.

MAJOR DUTIES AND RESPONSIBILITIES

  • Partner with the Senior Management on curriculum reviews and additional training requirements.
  • Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.
  • Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum.
  • Define business and performance objectives for all relevant training initiatives.
  • Assess student performance during training, and thereafter, to provide relevant coaching and development.
  • Measure and evaluate the effectiveness of training in achieving desired outcomes.
  • Partner with peer training managers on shared queue responsibilities.
  • Keep abreast of current learning and performance strategies, delivery methods, and techniques.
  • Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.
  • Manage external resources, as needed, to maximize cost effectiveness and quality.
  • Facilitate training from time to time.
  • Perform other duties as required.

    REQUIRED QUALIFICATIONS
    Skills/Abilities and Knowledge
  • Communicate orally and in writing in a clear and straightforward manner
  • Communicate with all levels of executive, management and company personnel
  • Deal with the public in a professional manner
  • Maintain confidentiality of information
  • Make decisions and solve problems while working under pressure
  • Manage multiple projects to meet target dates for implementation
  • Operate personal computer, spreadsheet application, database, windows
  • Prioritize and organize effectively
  • Show judgment and initiative and to accomplish job duties
  • Ability to work independently
  • Ability to lead and manage others
  • Advanced skills in evaluating the impact of training initiatives
  • Advanced knowledge in teambuilding, relationship building, facilitation and presentation
  • Knowledge of adult learning principles and facilitation techniques
  • Ability to use software applications (i.e., MS Office)
    Education
    Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience, required. Call Center experience also required.

    Related Work Experience
    5+ years: Training experience
    3+ years: Management experience
    2+ years: Project Management experience

    WORKING CONDITIONS
    Fast paced office environment
    Travel as required

Keywords: Spectrum, Harlingen , Spectrum Manager - Training Delivery (Bilingual-Spanish), Other , Harlingen, Texas

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