Customer Service Advocate - Harlingen, TX

This role is temporarily remote. Training is conducted virtually from your home. This role is an onsite role and once training is completed, you will transition to work in the office in the future.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (35-40 hours/week) Monday - Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 10:00pm CST, 7 days a week). It may be necessary, given the business need, to work overtime. During our peak season (November-March), there is both mandatory and voluntary overtime based on call volume. Our office is located at 2222 S. 77 Sunshine Strip, Harlingen TX 78550.

We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST Monday-Friday. Training will be conducted virtually from your home.

UnitedHealthcare is a well-managed company where success is evaluated on numerical metrics as well as core competencies. Successful team members will have a track record of being accountable, communicating with others and being coachable. Key success measures will also include excellence in customer service and using time and resources efficiently.

Benefit advocates will need to work independently and with confidence to resolve member's challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, and correspondence.
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
• Contact doctor's offices, pharmacies, and medical groups on behalf of the customer to assist with questions, schedule appointments, and close gaps in care. Make outreaches where necessary to with internal specialists for assistance.
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 2+ years of combined education, work and/or volunteer experience.
• Proficient in Microsoft Word (sending and receiving information and creating documents) and Microsoft Excel (creating spreadsheets)
• Reside within commutable distance of the Harlingen, TX office
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and Medicaid)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Sales or account management experience
• Customer Service Experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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