Posting Job Description
The Spectrum Retail Partnerships Account Executive II role acts
as liaison between Spectrum and our national retail partners and
associated vendors. The Account Executive II will provide oversight
and day to day management and support these partnerships, ensuring
proper execution of Spectrum sales and organizational goals and
partner's delivery of excellent customer service. The Account
Executive II (AE2) is responsible for managing the implementation
and compliance of Spectrum policies and procedures as it relates to
the operation. In addition they will create and deliver training
programs to foster success for both parties. The Account Executive
II will be responsible for business planning, execution of
merchandising and all sales related activities within their
territory. The AE2 will develop sales strategies and manage one to
two Independent Service Organizations (ISO) with agents that sell
Spectrum services in brick and mortar locations. Each ISO has 1
main office, 15+ selling locations, and up to 40 sales agents. The
AE2 will develop sales strategy and execution, with the
responsibility of overseeing the sales associates at each
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Account Management & Partnership:
Management of daily Retail Partners Retailer sales, including
developing and building relationships with retail partners
including but not limited to big box retailers such as Best Buy and
Partner closely with the stakeholders/decision makers, from your
assigned ISO, to create/manage growth plans.
Manage 3rd Party ISOs, train, and support owners of these
companies to sell Spectrum services.
Responsible for daily visits with ISOs to discuss and influence
proper metrics, including weekly meetings with ISO owners and daily
interactions with sales agents.
Work cross functionally with our operations, strategy and
divisional teams to ensure alignment with the companies/department
Responsible for ensuring the Spectrum brand is appropriately
represented. Conduct territory & store visits working within budget
& expense guidelines.
Investigate and help resolve all sales order escalations in an
expedient manner. Responsible for the completion and follow-up of
customer accounts through interaction with other departments and
customers as needed (Tech Ops., Care, Risk, etc.).
Audit and review orders to ensure compliance and address with
the team/owner as needed
Timely completion of expected deliverables & sales reports to
Responsible for overall productivity of sales associates and
addressing sales issues and poor performance as appropriate.
Sales and Business Development:
Forecast & assign monthly goals to retail partnership teams at
the start of each new fiscal month.
Meet or exceed all assigned sales goals.
Ability to assimilate provided sales metrics and form strategies
to improve poor performance areas.
Daily account management of sales entered through completed
Report weekly trend results to retail partnership leadership
Attend weekly, monthly, quarterly & annual business review
Train our retail partnership teams on all of Spectrum products
and services, current retail marketing offers, and how to process
Attend meetings, conduct trainings, coaching and in-store
demonstrations for 3PLs & sales associates; including train the
trainer, new products and services offerings. Conduct new hire
Work closely with regional and local partners to implement and
integrate Spectrum sales and marketing initiatives in their
Skills/Abilities and Knowledge
- Ability to read, write and speak English. Bi-lingual
- Must have 2 plus years of strong sales experience with a proven
- Sales presentation skills, problem solving capabilities,
organized and demonstrated initiative
- Strong written, verbal and interpersonal communication
- Ability to work independently
- Comfort utilizing Word, PowerPoint, and Excel
- Travel frequently between stores within the assigned
- Must have a current driver's license with a good driving
- Have flexibility to work retail hours and adjust schedule as
needed based on partners' needs and to maximize sales
- Must have reliable transportation to travel to partner
Preferred Bachelor's degree (B.A.) from a four-year college or
Related Work Experience
One to two years related experience and/or training; or
equivalent combination of education and experience.
Weekly field rides with account reps, bi-weekly site visits to
management locations and division-wide travel required.