Front Desk Clerk Pediatrics

Company: Su Clinica
Location: Harlingen
Posted on: November 12, 2021

Job Description:

OverviewGreets, welcomes, and answers the questions of patients accessing the Clinic in a cordial and professional manner. Performs all duties which involve active interaction with the patient in a manner which ensures the patient has a pleasant and satisfactory experience. All interaction with the patients is in adherence to the PCMH principles, policies, and procedures with a focus on customer service. Serves as a member of the PCMH primary care team by providing accurate and timely appointment information and working with the team to assure same day access is available for patients wanting to see their primary care provider and to assure continuity of care as their schedules allows. Follows SC policies and procedures that are essential in carrying out the patient health care plan.--The hours for this position will be from 10:00 a. m. until 7:00 p. m., it may consist of extended hours which includes evenings and weekends, when needed by the clinic.--ResponsibilitiesActively participates in morning or afternoon huddles to inform the team of the patients confirmed for the day, gaps within the day, and opportunities to develop same day access. Works closely with the clinical staff to ensure patients' needs are known. Works with patients to appropriately route calls and arrange appointments that meet the needs of the patient.--Actively participates in teamwork rotation to ensure department coverage in all Front desk areas.--Work assignment will include all clinics: Pediatrics. Work assignments will include answering incoming calls at a call center for Pediatric appointments. Will identify the patient by their date of birth, name, address and phone number. When making appointments, reminds the patient of the importance of keeping appointment, rescheduling their appointments, and reminds them to bring all medications they are currently taking.Approaches patient care as a team involving clinical and non-clinical staff (eg. Physicians, mid-levels, educators, and appointment staff to achieve patient care objectives.--Assures all information in the computer is current and stresses to the patient the reasons why information must be current. Obtains copies and signatures of pertinent information and routes to appropriate department for scanning or verification. Makes necessary corrections. Enters all appointments in the computer. Assures communication with the patient is culturally and linguistically appropriate. Make arrangements for interpretation services when necessary. Schedules TH-Steps for MCO panels.----When arriving a patient, acknowledge the questions as presented by the patient. Completes all patient visits upon receiving the disposition slip from the nurse or patient. Confirms patient appointments a day in advance for assigned providers. While exiting the patient, reminds the patient of the importance in keeping an appointment or canceling an appointment. Reschedules all the no shows, as requested by the provider or team member. Must maintain full schedules at all times for assigned physicians and mid- levels.--Schedules Tele-health appointments from recall list and the no show list daily.--Attends trainings/meetings when requested. Attends work on a regular and predictable schedule in accordance with clinic leave policy and performs other duties assigned. Must always adhere to a professional appearance in dress and behavior/conduct.--Responsible for their own safety as well as the safety of others.Will cover weekends and evenings if needed for the pediatric clinic front desk.----QualificationsHigh School Diploma/GED. Must be bilingual (English/Spanish). Minimum of one year clerical and customer service experience.--Ability to fully comply with the enhanced infection control requirements of the clinic.--

Keywords: Su Clinica, Harlingen , Front Desk Clerk Pediatrics, Other , Harlingen, Texas