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Desktop Support Analyst

Company: NTT Data Inc
Location: Harlingen
Posted on: January 10, 2020

Job Description:

Description

NTT DATA's Client is seeking a Senior Desktop Support Analyst with 3-5 years of experience to be responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
-Serves as company liaison with customer on technical matters
-Provide level 1 technical support and incident management service desk functions
-Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
-Installs, maintains and optimizes desktop /notebook configurations at customer sites
-Diagnoses and resolves product performance problems
-Performs maintenance and repair services
-Instructs customers in the operation and maintenance of the system
Requirements:
-3-5 years of desktop support, customer support and/or helpdesk experience
-3-5 years of experience with Microsoft Operating Systems
-Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request)
-Familiar with HP printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs)
-Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies
-Office productivity applications, email clients, Citrix clients and various other applications

Preferences:
-Hospital IT Operations Experience
-Prior experience with Citrix and EPM/EMR software
-Working knowledge of Server and Data Network management
-Knowledge of mobile device technologies (Android, iOS, Windows)
-Experience working with iOS/Apple devices
-Audio/Visual hardware or technology experience

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result..

Keywords: NTT Data Inc, Harlingen , Desktop Support Analyst, Professions , Harlingen, Texas

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