Deskside Support Analyst

Company: Cardone Industries
Location: Harlingen
Posted on: January 16, 2022

Job Description:

Company Overview

Are you looking to be a part of something great? After 50 years of leadership in the automotive aftermarket, we are excited to start the next chapter of Cardone's dynamic history. We are positioned to support the next wave of vehicle technology and ready to innovate new solutions that bring value to our customers - all while upholding sustainable business practices and high ethical principles. We build it better.

Job Summary

At Cardone our Deskside Support Analyst is hands on with the computer software, hardware, and network both wired and wireless! This position also helps transport IT equipment to various locations, including Mexico.

Duties And Responsibilities

• Provides technical support for technology end users on a variety of problems related to Information Technology - desktop and notebook PC hardware/software, phones, terminals, and printers, wiring closet cabling and equipment
• Provides temporary fixes or workarounds as quickly as possible to improve end user productivity
• Isolates the root cause in order to bring permanent resolution to the problem
• Makes decision about the escalation path to take if necessary
• Responds to dispatch requests for technical support from the IS Service Desk
• Tracks status and progress on the work order to keep Service Desk and customer informed
• Prioritizes workload and backlog of incidents in queue using judgment and applying Service Level Agreement principles to determine what to focus on next
• Makes time-sensitive decision on escalation of service incidents Mass software rollouts and upgrades
• Must have a dependable personal vehicle to use for transporting IT equipment, and/or backup tape media cases to CARDONE facilities
• Disaster recovery resources: available 7x24 to participate in declared business emergencies in order to establish and maintain business systems connectivity (includes annual DR test)
• On call 7 X 24 (must be able to respond to CARDONE business critical emergencies within one hour time of notification of problem)
• Other duties as assigned
  
  Qualifications
  
  • 3-5 Years Related Experience
  • High School Diploma/GED
  • Bi-lingual in Spanish and English
  • Technology Microsoft Certified Professional or A+ Technician Certification strongly preferred
  • Valid Driver's License Required
  • Computer skills
  • Microsoft Suite Office Applications
  • A+ TECHNICIAN CERTIFICATION
  • Strong Computer Problem Solving Skills
  • PC hardware/software Network Connectivity Phone Connectivity
  • Use Personal Vehicle for travel & moves
    
    Working Environment
    
    • Stands Majority of Day
    • Normal Office Environment
    • High Noise Environment Possible
    • Extreme Temperatures Outdoor Weather Conditions
    • Works Near Moving Equipment
    • Lifts up to 70 pounds
      
      Travel: Up to 80% (Including normal business hours, after hours and weekends for emergency technical support) Interplant travel is also required in order to transport IT equipment or backup tape media and to provide technical support to the business
      
      Apply today and grow with us!
      
      CARDONE Industries is an equal opportunity employer, offering all full-time employees a competitive benefits package including: medical, dental, vision, prescription, life, accidental death and dismemberment insurance; vacation time; parental leave; company-paid holidays; and a 401(K) matching program.
      
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Keywords: Cardone Industries, Harlingen , Deskside Support Analyst, Professions , Harlingen, Texas