IT Technician

Company: Advanced Call Center Technologies, LLC.
Location: Harlingen
Posted on: May 15, 2022

Job Description:

Send Resumes to glopez@acttoday.comAdvanced Call Center Technologies, LLC is seeking an - Lead IT Help Desk Technician to join our team. Do you love helping others and resolving technical challenges? If so, apply today!Responsibilities Include:- - - - - - -Troubleshooting IT related issues at the desktop level and assist other IT teams as directed- - - - - - -Provide PC desktop hardware, software, application and local network connectivity support- - - - - - -Installation and testing of new hardware, software and applications- - - - - - -Documentation of all internal site hardware/software/licensing at the desktop level- - - - - - -Research and provide recommendations for integrating new technology and methodologies for improving PC desktop supportSkills and Knowledge Desired:- - - - - - -Manage and direct various enterprise project initiatives at the PC/Desktop level. - -This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment. -- - - - - - -Strong problem solving and analytical skills- - - - - - -Excellent written and communication skills; able to effectively communicate with individuals at all levels- - - - - - -Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment- - - - - - -3 years supporting Windows environments and managing IT teams- - - - - - -Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing- - - - - - -Strong communication and organizational skills- - - - - - -Bachelor's degree in Computer Science or MIS related field preferredJob Requirements:Required education:

• Some college or technical school educationRequired experience:
  • Prior Help Desk or IT experience -Qualifications and Experience:
    • Strong verbal and written communication skills are required
    • Strong troubleshooting skills
    • Must be detail oriented, well organized and self-motivated
    • Ability to work with all levels of management
    • Must be able to effectively work independently and in team environments.
    • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
    • Advanced skills in Microsoft Office
    • Active Directory
    • Outlook
    • Familiar with Windows 7 and 8 environments.

Keywords: Advanced Call Center Technologies, LLC., Harlingen , IT Technician, Professions , Harlingen, Texas