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Customer Service Representative (Bilingual)

Company: Unifin Inc.
Location: Harlingen
Posted on: November 22, 2021

Job Description:

Your RoleResponsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.Maintain a positive, empathetic, and professional attitude toward customers at all times.Resolve service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expediting correction or adjustment, follow up to ensure resolution.Ensuring customer queries are answered to their satisfaction.Using platforms and tools, systems to access the details of customers.Respond to customer queries in a timely and accurate way, via email or chatAddress customer's concerns related to the services and provide the best solutions for their need via a variety of communication channels that could include email, chat, or social channelsFollow communication procedures, guidelines, and policiesRespond to customer inquiries with compassion and select the best solution in an efficient mannerProvide accurate and complete information by using our communication methodsEscalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted at the same time.About YouBilingual Speaker (English & Spanish) with at least one (1) year experience in the BPO industry (Customer Service, Financial Service, Banking as a Service experience preferred) voice and non-voice.Knowledge in MS Office systems and virtual desktop application navigation.Knowledge in MS Docs, Forms, SheetsExcellent verbal and written communication skills(English)Excellent Work attendance track recordWilling to work in a rotational shifting schedules/holidaysWilling to work from home or at a local area siteBasic knowledge of prepaid, debit, and credit cardsBasic Knowledge and Understanding of RemittancesStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersAbility to remain professional and courteous with customers at all timesVery strong interpersonal and communications skills and strong comprehension skillsMinimum Typing speed 30 WPMAverage to excellent in spelling, grammar, and communication skillsAbility to multitask (handling more chats concurrently / simultaneously)Ability to navigate toolsBenefits of Working at UNIFINAt UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.When you join UNIFIN, you do more than join a company. You become part of a team of talented and self-driven individuals dedicated to bringing success to the Company and their lives.Flexible schedule: 8-hour shift Monday to Friday Weekends Education: College degree (Preferred)Work Location: Multiple Locations (Washington, Texas, New Mexico, and Kansas)Work Remotely: Temporarily due to COVID-19Job Type: Full-time Salary: $14.00 per hourSign-On Bonus $150Work from Home Requirements Laptop or Desktop spec's Windows Operating System - Windows 10 or higherProcessor Intel i5 or higher (AMD equivalent accepted)With at least 8GB of RAMEthernet portWith at least 50GB Hard Disk Drive SpaceBack-up is requiredISP Requirements at least 10Mbps download and upload speed (wired connection required)Other requirementsUSB noise-canceling HeadsetQuiet workspace is requiredJob Types: Full-time, ContractPay: $14.00 - $15.00 per hourSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilitySupplemental Pay:Signing bonusEducation:High school or equivalent (Preferred)Experience:Call center: 1 year (Preferred)Work Location: Remote

Keywords: Unifin Inc., Harlingen , Customer Service Representative (Bilingual), Sales , Harlingen, Texas

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