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Member Services Representative

Company: Frontier Direct Care
Location: Harlingen
Posted on: July 25, 2022

Job Description:

Job DescriptionDO THE BEST WORK OF YOUR LIFEAs a Member Services Representative, youll have the opportunity to craft amazing user experiences to delight Frontier members.ROLE

  • Provide intentionally relational member success
  • Create surprise and delight with our customers
  • Advocate for individuals and prospects, guiding them to take back control of their healthcare
  • Empower individuals through education on how DPC works and how to engage FDC
  • Engage member with Frontier clinic to receive exceptionally thorough direct careFrontier Direct Care is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.RequirementsSOUND LIKE YOU?
    • Experience: Experience in a customer service role is required. You have excellent communication skills both written and verbal, in English and Spanish. You have a strong attention to detail and are adept at problem-solving. You do not shy away from working collaboratively, asking for help when needed, or speaking with individuals or groups about Frontier.
    • Intentionally Relational: You act with reason, thought, and deliberation. Comfortable sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues, peers, and clients.
    • Exceptionally Thorough: The details and nuances of your work are important to you. You are enthusiastic about your work passion and can articulate why. You are excited about building a premium platform.
    • Mission-Minded: You have the drive to serve the Communities we support. You deeply understand how customers think. You can accurately predict how changes will make them feel. You enjoy creating delight.
    • Second Mile Attitude: You have empathy for customers and their journey. You walk along side them, helping to create a seamless, successful relationship as necessary.BenefitsFRONTIER DIRECT CARE
      • Empowering our members to take back control of their healthcare
      • Empowering medical professionals to fix a broken system. See what our customers say
      • Giving our team members the autonomy to create and excel. See what others are sayingOur members are able to truly change the outcomes of their lives.Come see the impact. Come Join the Movement. "For the People, Not the System."CHANGE HEALTHCAREAt Frontier, we deeply understand how to build products that people love. We care about creating and innovating our services to the benefit of our members. We are committed to finding the best healthcare solutions for the individuals and businesses in our community.We care deeply about creating relationships with our members — and we hope you do too!CREATE MASSIVE IMPACTWere not solving a small problem, and were not addressing a small market. Were going after healthcare, the one thing that consumes more of our money and more emotion than any other.Our ambition doesnt stop there. We are marching forward to create a platform to connect doctors and patients across South Texas. Next, all of Texas, the Southeast, then the Nation. We are building the healthcare platform of the future.At Frontier, you will have a massive impact on our product team; you will personally scale the vision of reinventing the doctor-patient relationship.BENEFITSTaking Care of Your Future
        • 100% FDC membership for your entire family
        • 100% Medical Cost-Sharing membership for you, with options to add your family
        • 401(k)
        • Business expense reimbursementGenerous Time Off
          • Unlimited PTO. Take as much vacation as you like!
          • Flexible parental leave
          • Frontier Sponsored Volunteer opportunities to give back to your communityInvesting in Your Growth
            • $$$ each year towards your professional development
            • Ongoing leadership training
            • Open door policy and mentorship with Leadership team
            • Employee Assistance ProgramSetting You Up For Success
              • Custom MacBook Air
              • Extensive onboarding and training process

Keywords: Frontier Direct Care, Harlingen , Member Services Representative, Sales , Harlingen, Texas

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