Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives!
Posted on: November 25, 2022
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$25.00/hour or $52,018 annually. Top performers can earn $70,800,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
Maximize opportunities to retain existing customers from
disconnecting while retaining and upselling core products i.e.
video, data and phone. Execute retention strategy that strikes
balance between saving customers and retaining revenue.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Establish and maintain a high level of customer satisfaction,
professionalism, and courtesy in all retention transactions.
Consistently meet or exceed weekly and monthly retention activity
goals by utilizing sound telephone based customer save
Respond to inbound retention calls promptly and efficiently as
outlined by the required call handling metrics to include
productive time, schedule adherence, handle time, after call work,
Answer questions pertaining to billing inquiries, pricing and
packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing
system regarding all aspects of retained accounts, new sales order
entry, account lookup, and other tools and functions as they relate
to the retention function.
Have a full understanding of and consistently demonstrate
proficiency at explaining all products and services to existing
customers in an effort to re-sell and retain.
Acquire and demonstrate thorough knowledge of competitors' pricing,
packaging, and products in an effort to discuss side by side
comparisons of Charter's and competitors' products and
Perform other duties as requested by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
Ability to work variable hours; may include weekends, holidays, and
split days off
High school diploma or equivalent
Required Related Work Experience and Number of Years
Call center experience in the areas of customer service and/or
phone sales, or equivalent experience - 2+
Bilingual: Spanish required
Preferred Skills/Abilities and Knowledge
Ability to communicate effectively with employees, customers,
suppliers, in person, on the phone, and by written communications
in a clear, straight-forward, and professional manner
Ability to apply appropriate retention and sales techniques and
demonstrate sustained achievement of stated retention goals
Effective computer and consumer electronics skills
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
Proven verbal and written communication skills
Ability to effectively handle irate customers while attempting to
resolve stated issues
Ability to prioritize and organize effectively
Office environment CRTBR
Keywords: SPECTRUM, Harlingen , Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives!, Sales , Harlingen, Texas
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